ISO / IEC Certification 20000: 2005 Malaysia

3 January 2019
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3 January 2019, Comments 0

ISO 20000 Certification

ISO 20000, the international standard for quality management typically focused on IT Service Management provides classified specifications for an IT Service Management System. Considering the importance of IT, both internal and external IT services should line up with the requirements of your business and stakeholders. It represents a consolidated set of management procedure which constitutes a service management system for the productive distribution of services to the business.ISO Information Technology Management System Certification Service assists organizations to run efficiently by ensuring continual enhancement in the productivity and setting customer focus predominantly. ISO 20000 certification gives assurance to you that your everyday service delivery could open up chances to new business by providing better service available in the market and by meeting customer expectation.ISO 20000:2011 certification describes specifications for the service provider to organize, initiate, execute, manage, observe, evaluate, conserve and enhance a Service Management System. The specifications include the scheme, alteration, distribution and enhancement of services to accomplish recognized service specifications. ISO 20000 Certification demonstrates your commitment to delivering quality services to the customers and stakeholders. The one of the reason to make IT Service Management System Certification is not common is, the certification process of ISO 20000 is a demanding one and requires lots of resources. But once you achieve the certification of your organization, it will be extremely recognized in the market.

Why IAS?

IAS is a globally recognized ISO certification body in Malaysia which provides ISO certification and Lead Auditor Training in various ISO standards. Our global presence helps to gain the clients the advantage of having international expertise as well as the real depth of local knowledge. Our ISO 20000 certification agencies in Malaysia maintains the process simple and hassle-free. The experience and the global presence of IAS have created a history of executing successful large-scale, complex international projects. Our people understand the culture and nature of the local market and perform internationally in an effective and reliable manner. Contact us for any assistance in IT Service Management System Certification Service in Malaysia.


ISO 20000 can assist your organization to specify its IT Service Management, service enhancement, exhibit the ability to outshine customer specification and create a structure for independent assessment. The implementation of IT Service Management System standards, the organization can exhibit to their customers that they are maintaining industry best practices, thereby the customers are able to experience the best service delivery in the industry.ISO 20000 Certification offers a competitive advantage by exhibiting authenticity and better quality service. The certification helps to give more exposure to key markets. The IT Service Management Service provides affirmation to customers that their service specifications will be accomplished. The ISO 20000 Certification implements an accountable level of productiveness and creates a culture of perpetual enhancement by qualifying service providers to observe, calculate and evaluate their services. The certification helps to reduce unwanted expenses.

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